May 2025

Error Creating and Loading Spaces
Earlier today we deployed a feature that relied on a new environment variable. Despite updating the relevant files with the correct variable, one failed to deploy properly resulting in the variable not being found after deployment, and causing the errors that led to spaces not loading. This has been rolled back.
May 1, 08:41 - 11:52 PDT

April 2025

EU Application Routing Incident
This incident has been resolved.
Apr 29, 02:11 - 02:22 PDT
Caching Round-trip Discrepancy
A recent update introduced a change to how sheet counts are processed. As part of this update, we began including a timestamp (countsComputedAt) to indicate when the counts were calculated. Shortly after being deployed to production, several endpoints (such as get workbook, update records, patch job) started returning 400 errors with the message recordCount.updated_at.getTime is not a function.
Apr 24, 10:00 - 10:00 PDT
Spaces Not Loading
This incident has been resolved.
Apr 17, 16:14 - 16:23 PDT

March 2025

Dashboard Inaccessible
While making an enhancement update on the way we do releases, we encountered a drop in network traffic to our services due to a misconfiguration. We identified and reverted back the change to resolve the issue.
Mar 26, 10:31 - 11:09 PDT
Intermittent 502s
Flatfile experienced an issue maintaining database connections via a proxy which led to service degradations whereby some connections from the app to the database unexpectedly hung up, returning a 502 error to the client. The connection issue with the proxy was resolved at 11:47am MDT.
Mar 25, 09:18 - 11:27 PDT
Login and space load errors on UK region
An update was deployed to the UK regional server that ended up breaking some internal routing. Once the routing issue was identified, our team deployed an update to correct this behavior.
Mar 19, 07:10 - 08:44 PDT