Partial Service Disruption for Flatfile Portal 2.0

Incident Report for Flatfile

Resolved

This incident has been resolved.

Posted May 14, 2020 - 19:56 PDT

Monitoring

At 6:23 PM EST, code was deployed to Flatfile Portal 2.0 production that accidentally caused some valid field schemas to be marked as invalid.

At 10:23 PM EST, we were alerted by a customer that their previously valid field schema was displaying as invalid, and preventing end users from using the importer.

At 10:46 PM EST, we tested and rolled out a fix for the issue, and it is now resolved.

Posted May 14, 2020 - 15:23 PDT

This incident affected: Portal V2/V3 (Portal 3.0 End User-Facing Component).