Date and Time of Incident: June 10, 2025 from approximately 1:50pm to 2:05pm PDT
Nature of Incident: Requests routing to an unavailable frontend pod
Services Affected: Flatfile Platform Dashboard and Spaces
At approximately 1:50pm PDT on June 10, the Flatfile Platform Dashboard reported intermittent 503 status codes. This was due to an infrastructure change made earlier in the day. As a consequence 1 in every 4 requests made to the Platform dashboard returned a HTTP 503 status code. The engineering team were alerted to the incident as soon as the 503’s started appearing and manually scaled up the infrastructure resources.
The incident was intermittent and affected 1 in 4 requests made by users of the Platform frontend applications for approximately 15 minutes. The API was unaffected.
The root cause was due to an infrastructure scaling configuration made in the early of the morning.
Flatfile engineering manually provisioned extra capacity in order for the resources to get allocated appropriately. Following this, further improvements will be made with how we serve traffic to end users.
Please be assured that this incident did not compromise the security or integrity of your data. Our commitment to data protection remains a top priority.