Degraded Database Health

Incident Report for Flatfile

Resolved

Connectivity to the application database was temporarily interrupted due to a sudden and unexpected increase in customer activity. Connectivity has been restored and our team has taken steps to prevent a recurrence of this issue in the future.

Posted Dec 12, 2022 - 07:25 PST

Monitoring

A fix has been implemented, and we are currently monitoring to ensure the platform is stable.

Posted Dec 12, 2022 - 07:06 PST

Investigating

We are currently investigating this issue.

Posted Dec 12, 2022 - 07:04 PST

This incident affected: Portal V2/V3 (Portal 3.0 API, Portal 2.0/3.0 Management Portal, Portal 3.0 End User-Facing Component).