File Upload - Unsupported File Type

Incident Report for Flatfile

Resolved

2026-05-29 13:45 UTC to 14:12 UTC

Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.

Posted May 29, 2026 - 10:10 PDT

This incident affected: Flatfile Platform (Platform API, Spaces, Dashboard).